Service Level Agreement (SLA)

As a customer with a valid maintenance contract, you can reach our support team Monday to Friday from 08:15 to 17:00 for questions about installation and technical problems. We guarantee a response time of 48 hours. You will find the telephone number and e-mail address of our support team on your service contract. If you require support beyond these hours, please contact our sales team to discuss your individual requirements.

Support lifecycle

We guarantee support for the current and previous version of our interfaces for Microsoft Dynamics CRM. Customers working with an older version must first upgrade their system to one of these two versions in order to receive support. Our support team will be happy to assist you with any questions regarding the update.

End User License Agreement (EULA)

The license terms can be downloaded as a text file:  EULA.txt (size: 9KB)

Escrow Service

As a Microsoft ISV partner, we offer our customers an Escrow Service option as part of our license conditions.